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QualityCenter 2005
QualityCenter 2000
Manageware LLC Company Privacy Statement

Last Updated: Feb. 23rd, 2005

Manageware LLC is committed to protecting your privacy. This privacy statement explains data collection and use practices of the Manageware LLC Web site (the “Site”); it does not apply to other online or offline Manageware LLC sites, products or services. By using the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collection of Your Personal Information
We will ask you when we need information that personally identifies you or allows us to contact you. We collect personal information if you submit an online support request, including your name, your email address, your Giant Company software registration key, Manageware LLC software release version number, your operating system, and your support request. We use this information to provide the support that you have requested.

In addition, the Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used for the operation and improvement of the Site.

Use of Your Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.

In support of these uses, Manageware LLC may use personal information to provide you with more effective customer service, to improve the Site and any related Manageware LLC products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with Manageware LLC, information collected by this Site may be combined with information collected by other Manageware LLC services.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Manageware LLC products and services, and/or share information with Manageware LLC partners so they may send you information about their products and services.

Manageware LLC occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Manageware LLC may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Manageware LLC or the Site; (b) protect and defend the rights or property of Manageware LLC and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of Manageware LLC employees or agents, users of Manageware LLC products or services, or members of the public.

Personal information collected on the Site may be stored and processed in the United States or any other country in which Manageware LLC or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country. Manageware LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of Your Personal Information
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Manageware LLC and its controlled subsidiaries and affiliates without your permission.

Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Manageware LLC in the context of other, separately operated, Manageware LLC products or services.

Access to Your Personal Information
You can review and edit the personal information you provided at this Site by contacting us at the address listed below.

Security of Your Personal Information
Manageware LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide with limited access that are located in controlled facilities. Additionally, we do not store or transmit sensitive personal information (such as a credit card number) over the Internet, we contract that service to Verisign™ to protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Privacy Statement
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Contact Information
Manageware LLC welcomes your comments regarding this privacy statement. If you believe that Manageware LLC has not adhered to this privacy statement, please contact us by e-mail at support@manageware.net or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Manageware LLC
703 Amy Court
Woodstock, GA 30188